Cant access credits + region restrictions

[natalial73742106]

Hello Abode Stock, I need to access the credits i had on my account and now the page says that i cant due to the licenses not being able in my region? This concerns me because 1. i was counting on those credits (which i bought before this was even adobe stock, aka dollarphoto) and now they are just gone? 2. i dont see a problem with me gathering photos i was rightfully able to download and now its not possible due to adobe cloud. Help me with this, i have pics already chosen and i need them for print asap.

Help me receive my images, fair is fair or refund me!

Ill await your answer,

Naty

[Sheena Kaul · Accepted solution]

Hi Natalia,

I apologize for the trouble.

Please Contact Customer Care so that the Stock support team can verify the account details and help you.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you are unable to reach support.

Regards,

Sheena

[natalial73742106]

Hello Sheena, thanks for your reply.

I am in need of assistance really, because the links you have sent me I have already tried them and I have gotten nowhere. Help me get in conctact with someone that can look into my situation.

Thanks in advance,

Natalia

[Sheena Kaul]

Please see the private message I sent.