I just purchased one Stock Footage but I wasn't able to choose the Extended License for it. Instead it says Enhanced Licens which I don't think allows us to use it on the TV-commercial we picked it for. How can I change the license to extended? twaritar3263062
There it says: Cannot use asset prominently in merchandise or products for resale.
So I assume we cannot use it in our TV-Commercial. So what I have been asking for the last two days, in both forums and customer service is HOW I can change the license from Enhanced to Extended.
How can this be so hard to answer? What is the solution to this problem? Please get back to me asap.
There is additional info on the license terms page that might help:
How were you planning to use the video in your commercial?
We are using it with several other video stocks of food, restaurants, drinks for a quick intro, in a commercial for an app where you can find and book tables at restaurants.
When I downloaded it, there was no option of choosing an Extended license so I downloaded it the only way that was possible, and that turned out to be with the Enhanced license.
There isn't an Extended license for videos, which is why you didn't get that option. The enhanced license will cover you for the commercial as the main value of your product is not associated with the video itself.
Please read through the full Terms & Conditions for complete details.