Change license to Extended

New Here ,
Sep 14, 2017 Sep 14, 2017

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Hi,

I just purchased one Stock Footage but I wasn't able to choose the Extended License for it. Instead it says Enhanced Licens which I don't think allows us to use it on the TV-commercial we picked it for. How can I change the license to extended? twaritar3263062

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Adobe Employee , Sep 15, 2017 Sep 15, 2017
Hi There isn't an Extended license for videos, which is why you didn't get that option.  The enhanced license will cover you for the commercial as the main value of your product is not associated with the video itself.Please read through the full Terms & Conditions for complete details.ThanksBev

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Adobe Employee ,
Sep 14, 2017 Sep 14, 2017

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Hi Robin,

Since you have purchased a Video which has an enhanced license.

Kindly refer to the license terms for further info - https://stock.adobe.com/license-terms

Regards,

Sheena

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New Here ,
Sep 15, 2017 Sep 15, 2017

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Hi,

There it says: Cannot use asset prominently in merchandise or products for resale.

So I assume we cannot use it in our TV-Commercial. So what I have been asking for the last two days, in both forums and customer service is HOW I can change the license from Enhanced to Extended.

How can this be so hard to answer? What is the solution to this problem? Please get back to me asap.

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Adobe Employee ,
Sep 15, 2017 Sep 15, 2017

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Hi there

There is additional info on the license terms page that might help:

Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock

With an Enhanced license, you may not:

                                                                                       

  • Create merchandise or products for resale or distribution where the main value of the product is associated with the asset itself. For example, you can't use the asset to create a poster, t-shirt, or coffee mug that someone would buy specifically because of the asset printed on it.

How were you planning to use the video in your commercial?

Regards

Bev

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New Here ,
Sep 15, 2017 Sep 15, 2017

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Hi,

We are using it with several other video stocks of food, restaurants, drinks for a quick intro, in a commercial for an app where you can find and book tables at restaurants.

When I downloaded it, there was no option of choosing an Extended license so I downloaded it the only way that was possible, and that turned out to be with the Enhanced license.

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Adobe Employee ,
Sep 15, 2017 Sep 15, 2017

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Hi

There isn't an Extended license for videos, which is why you didn't get that option.  The enhanced license will cover you for the commercial as the main value of your product is not associated with the video itself.

Please read through the full Terms & Conditions for complete details.

Thanks

Bev

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