Charge for Stock Plan- Help!

New Here ,
Jan 12, 2019

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Hi,

I have been charged for 5 months of the '10 standard assets a month' plan which I didn't realise I was signed up to when I thought I was downloading a free image. When I tried to cancel my plan, it says I have to pay an outstanding fee for the rest of my contract. I haven't used this service and didn't realise I was being charged for it. How do I cancel my plan and request a full reimbursement?

Thanks

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

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Charge for Stock Plan- Help!

New Here ,
Jan 12, 2019

Copy link to clipboard

Copied

Hi,

I have been charged for 5 months of the '10 standard assets a month' plan which I didn't realise I was signed up to when I thought I was downloading a free image. When I tried to cancel my plan, it says I have to pay an outstanding fee for the rest of my contract. I haven't used this service and didn't realise I was being charged for it. How do I cancel my plan and request a full reimbursement?

Thanks

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

Views

54

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 12, 2019 0
Adobe Community Professional ,
Jan 12, 2019

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If you cancel you will be charged half of the remaining fee. A reimbursement after 5 month is probably not possible.

If, however you want to try: Contact Customer Care . Good luck.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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