Charged for subscription I did not pay for

New Here ,
Jan 02, 2019 Jan 02, 2019

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I just noticed that I have been charged $29.99 for Adobe Stock for two months. I did not buy this nor the free trial I keep reading about. My plans page does not have this on it. I only have the free plans of creative cloud and adobe acrobat. Also, my credit card info is not on file here (was saved to my google account though}. I have uninstalled anything Adobe on my computer. I did not subscribe and did not give my credit card info. Was my credit card info taken without permission? Very unhappy and looking for an answer now.

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Adobe Employee , Jan 10, 2019 Jan 10, 2019
Hi Melissa,The issue has been taken care off and resolved. Please refer to the case reference number ADB-5279597-G6V2.Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Jan 02, 2019 Jan 02, 2019

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Hi Melissa,

Sorry to hear that you are facing issues with Adobe Stock services.

I have checked your account details under the Adobe ID shared in the forums and was unable to find any active subscription or transaction details under the same ID.

Could you please share some details which I am sending you over a private message?

Regards,

Twarita

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Adobe Employee ,
Jan 10, 2019 Jan 10, 2019

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Hi Melissa,

The issue has been taken care off and resolved. Please refer to the case reference number ADB-5279597-G6V2.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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