Charged monthly fee even though only have free CC membership

New Here ,
Mar 07, 2018 Mar 07, 2018

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I just noticed a charge on my credit card for Adobe Stock however I never signed up and only have a CC Free Membership.

Please fix this.

Sam

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correct answers 1 Correct Answer

Adobe Employee , Mar 16, 2018 Mar 16, 2018
Hi Sam,The issue has been taken care off.Feel free to update the thread n case of any further issues.Regards,Sheena

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Adobe Employee ,
Mar 07, 2018 Mar 07, 2018

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Hi Sam,

I see you have an Adobe account under the same ID as with forums.

I just checked your account details and noticed that you did sign up for Adobe Stock 10 images per month(one-year) plan previously on 17th July 2016 which has already been cancelled.

I did go through the transaction details as well but could not locate a charge on your credit card.

Can you please provide more information on the charge that you are seeing on your credit card, you may share some screenshots of your payment so that I can look into the details and can further assist you.(Please share the details in a private message)

Regards

Twarita

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New Here ,
Mar 09, 2018 Mar 09, 2018

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Here is a screenshot of my Citizens Bank checking account charge.

Screen Shot 2018-03-09 at 10.04.17 AM.png

If you need account number tell me how to send via a private message.

Sam

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Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

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Sam,

Please do not share your account details due to security reasons and as this is an open forum. I am sending you a private message, please respond to that.

Regards

Twarita

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New Here ,
Mar 09, 2018 Mar 09, 2018

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Do I send the card and account info as a reply to this email?

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Adobe Employee ,
Mar 09, 2018 Mar 09, 2018

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Sam,

Please respond to the private message I have send you.

Regards

Twarita

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New Here ,
Mar 09, 2018 Mar 09, 2018

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<removed by the moderator for privacy>

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New Here ,
Mar 09, 2018 Mar 09, 2018

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Apparently I don't know how to send a private message.

I thought replying to the email was correct.

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New Here ,
Mar 12, 2018 Mar 12, 2018

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What is the status of this issue?

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Adobe Employee ,
Mar 12, 2018 Mar 12, 2018

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Hi Sam,

In order to send a private message to Twarita, please keep your mouse over her image and you will see the option for message else you may even open her profile and then click on the message button to send her a private message.

Regards,

Sheena

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Adobe Employee ,
Mar 16, 2018 Mar 16, 2018

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Hi Sam,

The issue has been taken care off.

Feel free to update the thread n case of any further issues.

Regards,

Sheena

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