Charged multiple times for a single asset

New Here ,
Apr 30, 2021 Apr 30, 2021

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I was making a purchase in adobe stock for an asset. When I clicked the purchase button, it said that an error occurred of some sort. I clicked the purchase button another time, then the same message showed until I clicked for the 4th time. However, when I checked my billing history, I was already charged 4 times for the same asset in different order numbers. I am asking for help on how I can get a refund on this matter because I lost about 11-12 thousand pesos in total for just a single asset worth 3,998 Philippine pesos.

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Plans and purchase

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi @Azu Azu,

Let me see if I can assist you. Which file or files did you license multiple times? Can you provide the asset IDs of these files?

EBQ

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New Here ,
Apr 30, 2021 Apr 30, 2021

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This matter has already been resolved through Adobe customer support. Thank you.

 

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Adobe Employee ,
May 04, 2021 May 04, 2021

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Actually it would be very helpful if you could provide the asset ID so I can investigate how you encountered this problem. This could help others that encounter the same issue.

EBQ

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