Charged twice for adobe stock photos!!

[nutanm]

Hi ,

I bought 10 photos in Sept 2017. Noticed that I was billed $49.99 on 9/22/2017 and then again on 12/22/2017.

Need to get the second charge reversed.

Help!

[twaritar3263062]

Hi Nutan,

I see that you have an Adobe account under the same ID as with forums.I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.Feel free to update this thread in case of any additional questions.

Regards

Twarita

[nutanm]

Hi,  I think the customer support person refunded the amount only for Dec 2017.

I need the money refunded for all the months that I was charged, please.  

Please confirm that it has been refunded for all the six months that I have been charged.

Its very sneaky of Adobe to be charging for membership when I did not sign up for it. Also when charging, at least they should send an email that they are charging the card.

Thanks,Nutan

On Monday, March 5, 2018, 1:41:00 PM PST, twaritar3263062 <forums_noreply@adobe.com> wrote:

Charged twice for adobe stock photos!!

created by twaritar3263062 in Adobe Stock - View the full discussion

Hi Nutan,

I see that you have an Adobe account under the same ID as with forums.

I went through your account details and noticed that you had Adobe Stock 10 images/month(month-month) plan for which you have been charged for six consecutive months (September 2017- February 2018).

However, I see your Stock subscription has been cancelled as per the request and a refund has been processed which will be reflected in your account in the next 5-7 business days.

Feel free to update this thread in case of any additional questions.

RegardsTwarita

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[twaritar3263062]

Nutan,

Please check your private message.

Regards

Twarita

[nutanm]

Hi,

  I have replied to your message. Hope you can help fix my problem and refund the money asap.

Thanks,

Nutan

[Sheena Kaul · Accepted solution]

Hi Nutan,

The issue has been taken care off. The refund will be processed within 5-7 business days.

Feel free to update the thread in case of any further issues.

Regards,

Sheena