cliccato due volte sullo stesso file per errore. Sono due acquisti?

New Here ,
Dec 10, 2018 Dec 10, 2018

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Ho acquistato un abbonamento da 10 file. Nel tentativo di capire come aprire un Ai (145137784.ai) mi è stato caricato due volte? Non riesco più ad accedere alla libreria. Come faccio se non avevo bisogno di 2 file uguali e ho cliccato per errore sullo stesso due volte? Inoltre se non si possiede un abbonamento di adobe illustrator come faccio ad aprire un Ai?

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Adobe Employee , Dec 12, 2018 Dec 12, 2018
Mila,Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Regards,Twarita

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Hi Mila,

I checked your account with the Adobe ID on forums and there doesn't seem to be any Adobe Stock subscription under this account. Also, there are no download being done using this Adobe ID.

Can you check and confirm if there is any other Adobe Id that you're using?

Also, for the .ai files, we suggest you to use Adobe Illustrator as it preserves all the layers of the original image.

Regards,

Sheena

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New Here ,
Dec 11, 2018 Dec 11, 2018

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prova con <removed by the moderator>(id principale)  l'abbonamento è di 10 file e io ne avevo scaricati 9, ma cliccando erroneamente due volte sullo stesso file me lo ha duplicato con la bandierina "con licenza". Quindi sembra che ne abbia acquistati due uguali?   e dato che in totale erano  10  forse la libreria si chiude in automatico? ad ogni modo sto provando e riprovando ad aprire il file (AdobeStock_145137784.ai) ma dice che c'è un errore o perché il file è danneggiato o non è stato decodificato correttamente. Mi potete aiutare?

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Adobe Employee ,
Dec 11, 2018 Dec 11, 2018

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Hi Mila,

As Sheena has already mentioned, there is no active subscription under the Adobe ID shared with the forums. Also, I have downloaded the Ai file which you referring to and opened it with Illustrator. There seems to be no issue with the file.

Regards,

Twarita

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New Here ,
Dec 11, 2018 Dec 11, 2018

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Non capisco. Sono passata da fotolia ad adobe stock. Ho aderito alle 10 immagini il 08/12/2018. Ho ricevuto la vostra fattura e ora non risulta nulla? Cosa devo fare? Per tranquillità forse dovrei eseguire la procedura di cancellazione entro i termini senza penali e ripetere il tutto da capo?  per non trovarmi due abbonamenti in parallelo. Come è possibile questa cosa? Fatemi sapere grazie

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Adobe Employee ,
Dec 12, 2018 Dec 12, 2018

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Mila,

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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