Clicking heart or 'save to library' button does nothing

[mikaelad73588203]

Cannot save images to library no matter what method I try on the website.

[WendellaBee]

Is it any asset? Is it any library?

[mikaelad73588203]

Any asset on the stock website - video or still.
I've tried creating new libraries but clicking the button or the heart
doesn't open a pop-up or anything like that.

[Vani_100]

Hello mikaelad73588203 ,

Do you see any error when click on save (heart) button. Which browser are you using. 

Can you try to chance browser and see if that helps. 

[ryanmuir]

I am also having this problem. Cannot save any items to any creative cloud stock library, tried deleting and creating new libraries. Experiencing on Chrome and Safari on a Mac Mini 2018 (OS X Big Sur). Turned off all browser pop up and ad blockers, the heart button has no effect. No pop up, no notification, no error messages.

[demi14]

Go to libraries - drop down will open - you may only see a few library titles BUT SCROLL DOWN to see more including default categories, which is most likely where your HEART/FAVES went. I thought mine weren't saved either - and eventually found the "music" default folder where they were saved.