Closing Fotolia account seems impossible - cannot upload Photo ID

New Here ,
Feb 08, 2019 Feb 08, 2019

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I am trying to close my Fotolia account, as I do not wish to move to Adobe Stock.

I am being asked to upload a photo ID, before they will make payment via PayPal, but instructions online about using My Preferences/Profile page, and instructions from Fotolia support, are invalid.

I cannot find ANY link in my account online to upload an ID. Has anyone tried closing their account yet?  Has ability to upload an ID been removed now (some restrictions on functionality came into effect in February) - in which case Fotolia/Adobe need to change their policy and process.

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