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Cobro indebido de IVA para compra desde Canarias

New Here ,
May 18, 2021 May 18, 2021

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Buenos días, he realizado una compra de unas imágnes desde Canarias y me han cobrado el IVA, en Canarias estamos exentos de ese impuesto, la verdad, no he sido capaz de ver como lo puedo reclamar, si alguien me puede aconsejar. Gracias.

 

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Adobe Community Professional , May 18, 2021 May 18, 2021
Please contact Adobe care on the issue. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction. (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Please contact Adobe care on the issue. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 26, 2021 May 26, 2021

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Buenos días, aún no he podidio resolver este tema, creo que no es la comunidad de adobe quién debe resolver este problema, debería actuar adobe directamente y arreglarlo, no solo en mi caso sino en todas las compras desde las islas Canarias. Sigo esperando que este asunto se solucione, llegaré hasta el final...

he puesto una denuncia en la oficina del consumidor. Saludos.

 

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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That's why I directed you to Adobe Customer care. The community cannot help on issues like this.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 26, 2021 May 26, 2021

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Gracias, la maquina que adobe tiene en atención al cliente no me soluciona el problema y su telefono 800 833 6687 no funciona. Por todo esto ya está en manos de abogados, como digo, llegaré hastra el final, esto no se puede permitir...una vergüenza.

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Is that the phone number for your region? It's an 800-number. Those are not universal and function only in the correct region.

 

The "maquina" connects to living agents after having asked two or three questions. If you want to be connected as is to a human, type "agent". But then you will probably not get the person you want and need to get connected through multiple specialists...

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Hola Miguel, lo pudiste solucionar?

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