Comprei um vídeo ( HD1080) fazem 16 dias, perdi o arquivo, tenho que pagar de novo por ele?

New Here ,
Sep 07, 2018 Sep 07, 2018

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Sou da FOTOLIA e comprei o vídeo 200239740 (Vídeo HD 1080, por 75 créditos), o arquivo corrompeu na hora de fazer o download e eu só vi agora, 16 dias depois, tenho que comprá-lo de novo?

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Adobe Employee ,
Sep 10, 2018 Sep 10, 2018

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Hi Carmen,

Sorry for the trouble it has caused you.

Before I can assist you, I would like to know if you have migrated from your Fotolia account to Adobe Stock?

Regards,

Twarita

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