Confusion with AI Image

Community Beginner ,
Feb 12, 2020 Feb 12, 2020

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Hello,

 

I download AI files quite often and open them in Illustrator, but I recently downloaded one, license #310281230, and it's acting very strange. The file when open extremely slows down my computer, and I also have to zoom in 800-1200% to even see the image. The selection tools in the app aren't working like any other AI image I have opened, either. Won't really let me select or copy an actual image. I have never had this issue before and it's making it practically impossible to use.

 

The main purpose I use AI images is to copy them into Photoshop to upload. I know they aren't meant for Photoshop, but I've done this so many times before and never had an issue.

 

Can anyone help? I'm not proficient in Stock so if there's a workaround or something I'm not doing, feel free to tell me. 

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Licensing, Troubleshooting

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Adobe Employee ,
Feb 13, 2020 Feb 13, 2020

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Hi codyt...,

This sometimes happens with Illustrator files. It works as an Illustrator file but gives suboptimal results when placed in Photoshop. I have granted you a replacement license so you can choose another file.

 

EBQ

 

EBQ

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Community Beginner ,
Feb 18, 2020 Feb 18, 2020

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Thank you so much for your assistance!

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