console.adobe.io Adobe Stock errors...

New Here ,
Jun 27, 2020

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Anytime we create a project and add Adobe Stock to it and generate API keys we cannot view the project. It's been like this for a week or so...

 

Service getProjectById failed. Error code: 500 , Error message: Internal Server Error 

 

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console.adobe.io Adobe Stock errors...

New Here ,
Jun 27, 2020

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Anytime we create a project and add Adobe Stock to it and generate API keys we cannot view the project. It's been like this for a week or so...

 

Service getProjectById failed. Error code: 500 , Error message: Internal Server Error 

 

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Troubleshooting

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117

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Jun 27, 2020 0
New Here ,
Jun 29, 2020

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Bump. Our search still works but cannot access in console backend.

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Jun 29, 2020 0
New Here ,
Jun 30, 2020

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Bump. Wishing we had selected Shutterstock for images now...

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Jun 30, 2020 0
New Here ,
Jun 30, 2020

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Morning bump because this doesn't work, does anyone in adobe support work?

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Jun 30, 2020 0
Adobe Community Professional ,
Jul 02, 2020

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This isn't Adobe support! This is a user to user forum and your problem is quite specific. I do even not dare to direct you to Adobe customer care as I think that they are not competent in this domain. Well may be you should try any way: Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Jul 02, 2020 0
New Here ,
Jul 02, 2020

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Adobe customer care can be contacted here

We have done this and were given an email to contact StockApis directly with no response.

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Jul 02, 2020 0
New Here ,
Jul 02, 2020

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Bump. Got given an email for `stockapis` with no response. Quite possibly the worst support system in universe?

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Jul 02, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi.

 

The only email we received at stockapis@adobe.com was from David Glass on this same issue. Does he work with you? Adobe was closed the week of June 29-July 3. He told me the issue was resolved and there was nothing for us to investigate.

 

That is not an Adobe Stock error. It appears to be coming from a different system, perhaps some system you use at your job? If you are still encountering the issue please me directly at cfsmith@adobe.com, but be prepared to give more technical information so I can try to route you to the correct person.

 

Thanks,

Christopher Smith

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Jul 14, 2020 0
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