Corrupt Adobe Stock illustration download

New Here ,
Sep 23, 2020

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Hi purchased Adobe Stock image #260474587

 

The file is corrupt.  Attempted to download on multiple computers and open in Photoshop, etc. and it failed.  Can I please received download credit back so I can choose another photo?

 

Thanks.

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Troubleshooting

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Corrupt Adobe Stock illustration download

New Here ,
Sep 23, 2020

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Copied

Hi purchased Adobe Stock image #260474587

 

The file is corrupt.  Attempted to download on multiple computers and open in Photoshop, etc. and it failed.  Can I please received download credit back so I can choose another photo?

 

Thanks.

TOPICS
Troubleshooting

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 23, 2020 0
Adobe Employee ,
Sep 23, 2020

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I've confirmed the issue and granted you a replacement license. Please deleted from your systems or any Creative Cloud libraries.

EBQ

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Sep 23, 2020 0
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