Corrupted File Adobe Stock

New Here ,
May 29, 2020

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Dear Adobe Stock team,

I got issues with the image #133786463

I licensed and downloaded it but i could not open it on Illustrator, i already tried download it several times

 

Can you please help me?

Thank you very much!

 

Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

 

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

 

EBQ

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Corrupted File Adobe Stock

New Here ,
May 29, 2020

Copy link to clipboard

Copied

 

Dear Adobe Stock team,

I got issues with the image #133786463

I licensed and downloaded it but i could not open it on Illustrator, i already tried download it several times

 

Can you please help me?

Thank you very much!

 

Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

 

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

 

EBQ

TOPICS
Licensing, Troubleshooting

Views

343

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 29, 2020 0
Adobe Employee ,
May 29, 2020

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Hi dorianam...,

I licensed and downloaded this asset and find no issue with it. Please confirm that you have the most recent version of Illustrator.

 

If you are seeing a message on the Adobe Stock website that the file cannot be opened, please download the file locally and open the file from your download location. This message can occur because of a timing issue with the service that launches the app from the site. We're aware of the issue and are working on resolution.

 

EBQ

EBQ

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May 29, 2020 2
Community Beginner ,
Sep 17, 2020

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3 of the clipart images downloaded in jpeg format is corrupted or non viewable

File No. 287382069, 306149666,  287382188

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Sep 17, 2020 0
Adobe Employee ,
Sep 21, 2020

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Your question is posted in a separate thread. Closing this thread.

EBQ

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Sep 21, 2020 0
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