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Corrupted Stock Image

New Here ,
Mar 13, 2019 Mar 13, 2019

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Hello,

I purchased image#: 193046217. When I opened it after downloading it to my computer, it only showed an image with the message:

Screen Shot 2019-03-13 at 1.41.19 PM.png

How can I get this file to open properly? Another person I know used the same image just fine, but I can't seem to be able to open it.

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correct answers 1 Correct answer

LEGEND , Mar 13, 2019 Mar 13, 2019

just to be sure, you are trying to open it in Illustrator?

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LEGEND ,
Mar 13, 2019 Mar 13, 2019

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just to be sure, you are trying to open it in Illustrator?

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New Here ,
Mar 13, 2019 Mar 13, 2019

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I was trying to open it in Affinity Designer on my desktop and it wouldn't open it. So I opened it and resaved it with Illustrator on my laptop and that worked.

Strange how all of the other 50 files I purchased opened just fine but not that particular one.

I wouldn't have thought the program would have made a difference.

Thank you for the simplistically obvious answer

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Community Expert ,
Mar 13, 2019 Mar 13, 2019

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suchetak72926100  wrote

Strange how all of the other 50 files I purchased opened just fine but not that particular one.

I wouldn't have thought the program would have made a difference.

Well that is not that strange. Illustrator is probably the best program to open native Illustrator files. As it may work with a third party program, there is no guaranty.

ABAMBO | Hard- and Software Engineer | Photographer

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