Credit Pack issue

New Here ,
Apr 10, 2018 Apr 10, 2018

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Hello all,

I create this tread because Adobe support is not reachable by phone...

So maybe I will have more success here to fix my issue .

So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....

I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..

In parallel, I have been charged to my bank account.

So someone can help me ? Maybe there is an Adobe support here?

Thank you.

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correct answers 1 Correct Answer

Adobe Employee , Apr 10, 2018 Apr 10, 2018
Hi thereWe are aware of this issue and our engineering team are working to resolve it.I will add the missing credits to your account.Please accept my apologies for the inconvenience caused.Kind regardsBev

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Adobe Employee ,
Apr 10, 2018 Apr 10, 2018

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Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

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New Here ,
Apr 10, 2018 Apr 10, 2018

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Hello, I have the same Problem, i have yesterday pay a 5 Credit Pack but my Credit account is 0

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Adobe Employee ,
Apr 11, 2018 Apr 11, 2018

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Hi Sven

I've corrected this and the credits are now available in your account.

Kind regards

Bev

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