Credit Pack issue

New Here ,
Apr 10, 2018

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Hello all,

I create this tread because Adobe support is not reachable by phone...

So maybe I will have more success here to fix my issue .

So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....

I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..

In parallel, I have been charged to my bank account.

So someone can help me ? Maybe there is an Adobe support here?

Thank you.

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

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Credit Pack issue

New Here ,
Apr 10, 2018

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Hello all,

I create this tread because Adobe support is not reachable by phone...

So maybe I will have more success here to fix my issue .

So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....

I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..

In parallel, I have been charged to my bank account.

So someone can help me ? Maybe there is an Adobe support here?

Thank you.

Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

Views

123

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 10, 2018 0
Adobe Employee ,
Apr 10, 2018

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Hi there

We are aware of this issue and our engineering team are working to resolve it.

I will add the missing credits to your account.

Please accept my apologies for the inconvenience caused.

Kind regards

Bev

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Apr 10, 2018 1
New Here ,
Apr 10, 2018

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Hello, I have the same Problem, i have yesterday pay a 5 Credit Pack but my Credit account is 0

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Apr 10, 2018 0
Adobe Employee ,
Apr 11, 2018

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Hi Sven

I've corrected this and the credits are now available in your account.

Kind regards

Bev

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Apr 11, 2018 1
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