Credit pack refund

New Here ,
Feb 02, 2021 Feb 02, 2021

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I accidentally purchased a 16-credit pack on my own credit card instead of the company credit card because my credit card details were stored on my account.

 

My company has now purchased the same credit pack minutes later but the online chat support say they can't refund me.

 

Seems a bit harsh. I contacted them straight away. Can anyone offer any tips to get my money back?

 

Also, the customer help phone number doesn't seem to work.

 

Thanks in advance.

TOPICS
Account management, General, Licensing, Plans and purchase

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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It appears that your order has been refunded if you have additional questions please contact customer care. https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

EBQ

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