Credits carryover in month-to-month

New Here ,
Dec 05, 2018

Copy link to clipboard

Copied

I had 26 credits left last month, had payment trouble for a few days and got Adobe Stock account during that time effectively suspended (I couldn't even download the paid for images), and when I paid for a new month I got only 40 new credits and no carryover credits. Is this normal?

I'm on annual plan with a month to month payment.

I get not getting new credits when I didn't pay at once for a new month, but thos 26 credits were paid for and I should be able to use them freely.

Hi Magdalena,

Sorry to hear that.

I have checked your account details and noticed that you had signed for Adobe Stock 40 images per month on 29 Oct 2018. There was a payment issue for the month of November and that is the reason you were unable to access the allotments in your Adobe Stock account.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  as they will be able to assist you further (in restoring the credits).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

64

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Credits carryover in month-to-month

New Here ,
Dec 05, 2018

Copy link to clipboard

Copied

I had 26 credits left last month, had payment trouble for a few days and got Adobe Stock account during that time effectively suspended (I couldn't even download the paid for images), and when I paid for a new month I got only 40 new credits and no carryover credits. Is this normal?

I'm on annual plan with a month to month payment.

I get not getting new credits when I didn't pay at once for a new month, but thos 26 credits were paid for and I should be able to use them freely.

Hi Magdalena,

Sorry to hear that.

I have checked your account details and noticed that you had signed for Adobe Stock 40 images per month on 29 Oct 2018. There was a payment issue for the month of November and that is the reason you were unable to access the allotments in your Adobe Stock account.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  as they will be able to assist you further (in restoring the credits).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 05, 2018 0
Adobe Employee ,
Dec 06, 2018

Copy link to clipboard

Copied

Hi Magdalena,

Sorry to hear that.

I have checked your account details and noticed that you had signed for Adobe Stock 40 images per month on 29 Oct 2018. There was a payment issue for the month of November and that is the reason you were unable to access the allotments in your Adobe Stock account.

Please reach out to our support team Support FAQ: How can I contact Adobe for support?  as they will be able to assist you further (in restoring the credits).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 06, 2018 0
Resources
Buy Adobe Stock
Getting Started