Credits gone...

Community Beginner ,
Nov 30, 2020

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I had over 100 credits but now theyre all gone.. My yearly plan got renewed a couple of days ago. Don't tell me that resetted everything?

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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Credits gone...

Community Beginner ,
Nov 30, 2020

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I had over 100 credits but now theyre all gone.. My yearly plan got renewed a couple of days ago. Don't tell me that resetted everything?

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

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Nov 30, 2020 0
Adobe Employee ,
Nov 30, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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Nov 30, 2020 0
Community Beginner ,
Dec 01, 2020

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Thanks. I've looked at that page and searched for a way to contact support but I could not find it. Can you tell me what to look for?

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Dec 01, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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To be honest I could not find the Chat option either.

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Dec 01, 2020 0
Adobe Employee ,
Dec 01, 2020

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There should be a chat bubble in the lower right of the screen. I've noticed on some mobile devices you may have to scroll down before it appears. Let me know if you still cannot find the feature.

 

EvilBugQueen1_0-1606847066499.png

 

EBQ

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Dec 01, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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This is what I am seeing on a pc.

afbeelding.png

No chat bubble.

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Dec 01, 2020 1
Adobe Employee ,
Dec 01, 2020

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Thanks, @Ann Bens can you share the browser you are using. I'd like to figure out why it isn't appearing as this isn't the first report of this issue.

 

  • Are you in the US?
  • Do you have pop-ups disabled?
  • Are you running any browser extensions?
  • Have you cleared browser history/cookies lately? Does the chat feature appear after you do?
  • Does the chat feature appear in another browser?

Thanks!

EBQ

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Dec 01, 2020 1
Community Beginner ,
Dec 01, 2020

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The chat bubble appeared in incognito mode! Thanks.

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Dec 01, 2020 1
Adobe Employee ,
Dec 01, 2020

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Thank you!

EBQ

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Dec 01, 2020 0
Most Valuable Participant ,
Nov 30, 2020

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Credits last 12 months, I read somewhere.

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Nov 30, 2020 0
Adobe Employee ,
Nov 30, 2020

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Unless there is an issue with the subscription, the user needs to contact customer care.

EBQ

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Nov 30, 2020 0
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