Credits not recognised

New Here ,
Mar 21, 2018 Mar 21, 2018

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Got a serious bit of bother here chaps

My credits are not being recognised

My licences are all up to date and payments current

Can't get onto chat for Stock - just get community option (even though all subscriptions current)

Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hour

I've missed a print deadline and will lose the job if I can't sort by tomorrow

Anybody help????

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Adobe Employee , Mar 22, 2018 Mar 22, 2018
That's it fixed.  The license allocations are currently being added to your account and should be completed within 1-2 hours.Let me know if you have further questions.Kind regardsBev

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Adobe Employee ,
Mar 22, 2018 Mar 22, 2018

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Hi there

Will look into this and let you know when resolved.

Thanks

Bev

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Adobe Employee ,
Mar 22, 2018 Mar 22, 2018

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That's it fixed.  The license allocations are currently being added to your account and should be completed within 1-2 hours.

Let me know if you have further questions.

Kind regards

Bev

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