Credits removed after new card added to account

New Here ,
Apr 22, 2017

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Hi There,

I tried the chat which did not help as they had no idea and said someone would look into it.

But essentially what has happened is my card has expired so I added a new one under Plans & Products > Edit Payment Details.

Now it shows I only have 10 credits when there should be 102 since I have used 28 credits and had the plan active since May 2016.

I obviously did not cancel and do not want to as this would mean losing what I have payed for.

What do I do next?

Kind regards,

Jason

Hi Jason

Thank you for contacting the support team who escalated your query.

You currently have 92 available licenses (120 - 28).

Kind regards

Bev

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Credits removed after new card added to account

New Here ,
Apr 22, 2017

Copy link to clipboard

Copied

Hi There,

I tried the chat which did not help as they had no idea and said someone would look into it.

But essentially what has happened is my card has expired so I added a new one under Plans & Products > Edit Payment Details.

Now it shows I only have 10 credits when there should be 102 since I have used 28 credits and had the plan active since May 2016.

I obviously did not cancel and do not want to as this would mean losing what I have payed for.

What do I do next?

Kind regards,

Jason

Hi Jason

Thank you for contacting the support team who escalated your query.

You currently have 92 available licenses (120 - 28).

Kind regards

Bev

Views

51

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 22, 2017 0
Adobe Employee ,
Apr 24, 2017

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Hi Jason

Thank you for contacting the support team who escalated your query.

You currently have 92 available licenses (120 - 28).

Kind regards

Bev

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Apr 24, 2017 0
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