Credits transfer back to Fotolia

New Here ,
Oct 14, 2019

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Hello, I recently transferred my account from Fotolia to Adobe Stock because it was basically forcing me to. I had 61 credits on Fotolia, now I have only 13 on Adobe. As I usually bought only xs images on Fotolia (as we only use them as an illustration image on our website next to an article link), I have lost a lot of money because of that transfer. I had the capacity to buy 61 images on Fotolia. But now on Adobe Stock, I only have 13 credits, which means 13 images. This is a horrible rip-off, all the information promised it would be an improvement but it turned out to be a huge loss for me. Is it possible to transfer credits back to Fotolia? Or to get my money back?

Thanks, Marie

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Credits transfer back to Fotolia

New Here ,
Oct 14, 2019

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Hello, I recently transferred my account from Fotolia to Adobe Stock because it was basically forcing me to. I had 61 credits on Fotolia, now I have only 13 on Adobe. As I usually bought only xs images on Fotolia (as we only use them as an illustration image on our website next to an article link), I have lost a lot of money because of that transfer. I had the capacity to buy 61 images on Fotolia. But now on Adobe Stock, I only have 13 credits, which means 13 images. This is a horrible rip-off, all the information promised it would be an improvement but it turned out to be a huge loss for me. Is it possible to transfer credits back to Fotolia? Or to get my money back?

Thanks, Marie

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Oct 14, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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Credits transfer at a ratio 5 to one if I'm correct. There is no option to buy XS pictures on Adobe stock. All assets are offered at the full size. For sure, that is bad news for those who need onlysmall pictures.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Oct 15, 2019 0
New Here ,
Oct 15, 2019

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That is exactly my problem. I'm loosing A LOT of images here (56 to be precise) and that's why I'm angry and want to transfer the credits back to Fotolia.

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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I’m not sure that this is possible as Fotolia is EOL. I understand your anger but except for citing the facts I cannot do anything for you.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Oct 15, 2019 0
Adobe Community Professional ,
Oct 15, 2019

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Looping in @EvilBugQueen1 for expert advice.

https://community.adobe.com/t5/user/viewprofilepage/user-id/8866983

 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Oct 15, 2019 0
MarieNem LATEST
New Here ,
Oct 16, 2019

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So Fotolia help center cancelled my transfer, so I'm good 🙂

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Oct 16, 2019 0
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