• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Customer service for enterprise account questions?

Community Beginner ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

I've been trying to get a hold of a representative about enterprise Adobe Stock options, as I cannot find a pricing structure for that on the Adobe website. I've called the 800-685-3524 number multiple times and wait on hold for over 30, 45 minutes each time before I give up. I requested to be contacted and no one has reached out. Is there any information available about enterprise licenses for Adobe Stock and what the costs/subscription terms are?

Views

222

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Aug 01, 2019 Aug 01, 2019

Hi T.,

I've forwarded your request to some folks that work with Enterprise customers. As we only have your email address on file please watch for an email message.

EBQ

Votes

Translate

Translate
Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Hi TvN,

Let me see if I can get someone to connect with you.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Hi T.,

I've forwarded your request to some folks that work with Enterprise customers. As we only have your email address on file please watch for an email message.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Thank you EBQ!

I spoke to your excellent Enterprise rep Sarah who reached out - it would be helpful for future customers to have some basic info on Enterprise vs. Teams licensing on the Adobe site.

As it turns out (in case others arrive at this message board for the answer), Enterprise is generally for user groups larger than 10, and Teams for smaller groups. That simple bit of info (or having someone actually answer the enterprise 800 number - I sat on hold for 1.5 hours today again before giving up... again.) would have saved everyone a lot of time. I imagine I am not the first customer confused by the offers available.

I appreciate the hustle you & your team showed when I made my questions known - Thank you for your effort and diligence!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

Apologies for the separate and unrelated question - why am I posting with my full name when it is set to private? I should be posting with my username only according to the settings I see in My Profile.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

I think it's because I'm a staff member. I only see names. As a rule I don't refer to folks by their names but their initials. I'm glad Sarah was able to assist you.

EBQ

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 01, 2019 Aug 01, 2019

Copy link to clipboard

Copied

I see. When I view in an incognito browser or logged out I only see my username, but when logged in it shows my full name, not username on posts and profile. Very confusing!

Thanks,

Tia

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 02, 2019 Aug 02, 2019

Copy link to clipboard

Copied

LATEST

That's how you are seen:

only Adobe staff can see the full credentials... No need to try to hide before them...

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started