Customer Service won't refund for an image!

New Here ,
Dec 16, 2018 Dec 16, 2018

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Just a few months ago, I purchased an Extended License image to use as a logo because I can see some other images that has "Name of Company" (a place allowed you to type in your company name). I thought I can use this as a "logo". Recently ... out of curiosity I was reading some of the discussions in the forum and found out that I cannot use it as a logo. Good thing I have not used it to print business cards yet. Called customer service via chat online and he said that it cannot be refunded. And he said at the end of the conversation, "Sorry for the inconvenience." (twice) I have been a faithful member of the Adobe Stock for a few years and I do not appreciate their customer service at the end. Because of this, I cancelled the subscription so I can use a different stock photo company.

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Adobe Employee , Mar 29, 2019 Mar 29, 2019
Hi, Request you to kindly visit the link shared below and select the specific product community.https://forums.adobe.com/welcome The experts would be able to help you with the product related query. Regards,Sheena

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi Lisa,

Sorry to hear that.

Could you please share the order number of the purchase? Also, please share the case reference number so that we can check your interaction with the support team and can assist you further.

Regards,

Twarita

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Adobe Employee ,
Mar 29, 2019 Mar 29, 2019

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Hi,

Request you to kindly visit the link shared below and select the specific product community.

https://forums.adobe.com/welcome

The experts would be able to help you with the product related query.

Regards,

Sheena

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