Damaged Stock Image Purchased

New Here ,
Sep 20, 2017 Sep 20, 2017

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I just purchased image #14089171 and there is an white box that should not be a part of the image on my download. See screen shot. I would lik my account credited so I can download a different image this this one is damaged. http://prntscr.com/gnihw8

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Adobe Employee , Sep 20, 2017 Sep 20, 2017
Marnie,You can also edit the portion of the lampshade using Adobe Photoshop . Please see the screenshot below :This can be achieved by the following steps: Go to the selection tool. Select the lampshade. Apply your desired color using the brush tool.Let me know if this helps!Regards,Twarita

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Engaged ,
Sep 20, 2017 Sep 20, 2017

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marniesettle08  schrieb

I just purchased image #14089171 and there is an white box...

Hello

This picture number (#14089171) is different from the one shown on your screenshot (#154812627).

There is no white box on the picture (#154812627), this is a very bright lamp shade.:

content_id_154812627_zoom_lamp.jpg

Kind regards

Mario

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LEGEND ,
Sep 20, 2017 Sep 20, 2017

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The white area you have the arrow pointing to in the image is a lampshade. Questionable photo composition maybe, but there isn't anything wrong with the file.

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New Here ,
Sep 20, 2017 Sep 20, 2017

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You are correct. I see it when I zoom in. I cannot use this photo though. How do I get a refund on this image?

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Adobe Employee ,
Sep 20, 2017 Sep 20, 2017

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Hi Marnie,

As you have mentioned that you will be unable to use the image, could you please let me know what exactly are you trying to achieve when using this image so that I can further help you?

Regards,

Twarita

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New Here ,
Sep 20, 2017 Sep 20, 2017

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I am trying to use the image in social media and since the image has to be small it appears that there is a white box in the image and I am unable to use the image now that I have purchased it. Here is a screen shot of what it looks like when I try to use it.

http://prntscr.com/gnm4qi

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Adobe Employee ,
Sep 20, 2017 Sep 20, 2017

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Marnie,

You can also edit the portion of the lampshade using Adobe Photoshop . Please see the screenshot below :

This can be achieved by the following steps:

  • Go to the selection tool. Select the lampshade.
  • Apply your desired color using the brush tool.

Let me know if this helps!

Regards,

Twarita

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