Deceitful behaviour - plan cancellation Adobe Stock

New Here ,
Oct 17, 2019 Oct 17, 2019

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Dear Adobe,
after a few searches on your community, it's clear you are following a deceitful behaviour.

 

In the beginning, I thought it was my fault, but it's now clear to me that the hidden "cancel plan" button, as you can see on your own made tutorial page, was not my fault and not even a bug.

no cancel buttonno cancel button

I was aware of contract terms, the annual contract subscription to Adobe Stock after the free trial, and the fee for cancellation before the end of terms, I'm not contesting that.

 

But your behaviour is unacceptable. On my bank account, I discovered there are 5 payments of 36.69 euros to you while you billed just 4 months. Simply NOT ACCEPTABLE, sorry.

invoiceinvoice

 

Below my payments:

04/10/2019 22.48 ADOBE STOCK ADOBE.COM IE N. 671462
28/09/2019 11.43 ADOBE STOCK ADOBE.COM IE N. 678415
04/09/2019 17.01 ADOBE STOCK ADOBE.COM IE N. 662853
21/08/2019 13.24 ADOBE STOCK ADOBE.COM IE N. 664860
04/08/2019 12.31 ADOBE STOCK ADOBE.COM IE N. 653064

I don't think it takes weeks to generate a PDF...
Please explain that.

Let me add i'm not using your service.
I could be wrong, I do not know what is happening to you guys, but that is sad.
I do not accept your free months.

I want my money back and plan cancellation asap.

Regards.

 

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Adobe Employee ,
Oct 17, 2019 Oct 17, 2019

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Hi M.,

Thank you for reaching out here on the forums. I do not show any record of any subscriptions under the Adobe ID you are using on the forums. If you have another Adobe ID you'll need to sign into https://accounts.adobe.com with that ID to see what subscriptions you have.

Please let us know if you require additional assistance.

EBQ

EBQ

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