Defunct Credits After Purchase

Oct 09, 2020

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I recently bought 5 credits standard licence as a one off payment. I've done this before with no issues but this time any attempt to download an image blocks me with an error message.

 

"We're sorry but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support."

 

I've already received a payment confirmation email when i purchased the credits, why would i get another one every time i use one of the credits, which i can't do anyway? 

 

I've "tried again" for over a day now and it's the same error every time. Contacting support has lead me here since the virtual assistant is useless, there's no email contact and i can't get through on their phonelines.

 

How can i resolve this or have i just been irreparably ripped off here? It certainly feels like the latter. 

TOPICS
Account management, Download, Licensing, Plans and purchase, Troubleshooting

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Defunct Credits After Purchase

Oct 09, 2020

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I recently bought 5 credits standard licence as a one off payment. I've done this before with no issues but this time any attempt to download an image blocks me with an error message.

 

"We're sorry but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer support."

 

I've already received a payment confirmation email when i purchased the credits, why would i get another one every time i use one of the credits, which i can't do anyway? 

 

I've "tried again" for over a day now and it's the same error every time. Contacting support has lead me here since the virtual assistant is useless, there's no email contact and i can't get through on their phonelines.

 

How can i resolve this or have i just been irreparably ripped off here? It certainly feels like the latter. 

TOPICS
Account management, Download, Licensing, Plans and purchase, Troubleshooting

Views

44

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 09, 2020 0
Adobe Employee ,
Oct 12, 2020

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Hi default???,

I'm sorry this happened to you. Can I ask you to try a couple of things? Can you please confirm that the order appears in your billing history in Account Managment? Go to https://account.adobe.com and confirm that the latest order appears in your order and billing history.

 

Also can you please sign out of the Adobe Stock site clear your browser history and sign in again and verify the credit counter. If the counter is still 0 please contact our customer care team here: https://helpx.adobe.com/contact.html

Click on the chat icon in the lower right corner of the page and there will be a option link there for you to connect with our support team. If you have any difficulty please let me know.

EBQ

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