Did not have time to cancel the license renewal after a free trial month.

New Here ,
Sep 22, 2019 Sep 22, 2019

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Hello! I signed up for a free trial month of Adobe Stock. Did not have time to cancel the subscription before writing off the money. Now I have an annual subscription with a monthly payment in my account. But I do not need this service for such a long time and for such a great price! Can I cancel my annual subscription? Let the payment for one month will remain (may increase slightly due to recalculation), but the whole year I do not need to use this service. Thanks.

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Adobe Employee ,
Sep 23, 2019 Sep 23, 2019

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Hi, 

Since you forgot to cancel the subscription within the first 30 days, you were billed for next month. Yes, you can cancel your subscription, see: https://helpx.adobe.com/in/stock/kb/cancel-membership-subscription-stock.html. You may also https://helpx.adobe.com/contact/support.html for help and support. 

 

Thanks 

Kanika

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