Didn't mean to subscribe to Adobe Stock

[jamesm8984950]

I bought Adobe Illustrator a month ago and I love it, but I was offered free ten images from Adobe Stock. Since the offer was free, I figured it wouldn't hurt, but I really don't need stock images for my business. I'm not going to be using it. I downloaded one free image a month ago just to play around with it. I didn't realize I would suddenly have a membership plan with Adobe Stock. Nothing against the program but it's not something I need at the moment.

[konniying]

same issue here

[twaritar3263062]

Hi Konni,

Your Stock subscription has already been cancelled.

Please feel free to update this thread in case of any additional questions.

Regards

Twarita

[twaritar3263062 · Accepted solution]

Hi James,

I see your Stock subscription has already been cancelled. Please let us know if you have any additional questions so that we can further assist you.

Regards

Twarita

[wilsonc99276442]

same issue here

[Sheena Kaul]

Hi Wilson,

Please see the response to your query here: I tried to cancel my free trial, adobe didn't let me, now I'm being billed $250+

Regards,

Sheena

[JayOz]

This is annoying. I did a trial for a completely different product, and today I discover that I have been charged for ADOBE STOCK.  I have no interest in Adobe Stock.  How does this happen?  Adobe says I can cancel it... but no reimbursement for something I didn't order.  I see this has happened to others. Adobe must be making a fortune through this unethical behaviour.

[twaritar3263062]

Hi Dr Jay,

Sorry to hear that.

I did go through your account details and noticed that you have signed up for Adobe Stock on 30th January 2018.

If you wish to cancel your Stock subscription, please refer to Cancel your Adobe Stock membership

You may also refer to Support FAQ: How can I contact Adobe for support? for the cancellation and the refund related queries.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

[JayOz]

Thank you Twarita, but I did a trial for something else (I think it was Animation).  A sign came up a few times and said I could get something free with Adobe Stock, but it held no interest for me and I kept ignoring it.  I don't know anything about Adobe Stock and not remotely interested in it.  I was only interested in Animation trial, which I let expire.  How could this turn into a subscription with Adobe Stock?

[twaritar3263062]

Please check your private message.

Regards

Twarita

[Sheena Kaul]

Hi there,

The issue has been taken care off and the refund will be processed in 3-5 business days.

Apologies for all the inconvenience caused to you.

Regards,

Sheena

[JayOz]

Thank you sincerely Sheena. I very much appreciate Adobe refunding this subscription. Thank you for your attention to this 🙂

[Sheena Kaul]

You are welcome!

[Ryan22961165oia0]

Hi there,

I must apologize for any inconvenience that I may have caused. I never intended to subscribe to Adobe Stock Images and am only catching this now. If I could be kindly unsubscribed without incurring the annual fee of $164.95 that would be much appreciated!

I am under the impression that I have already been billed $29.99 on January 3, 2022 and really would not want to be billed any further! Thank you so much for your help.

[WendellaBee]

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature.