Didn't mean to subscribe to Adobe Stock

New Here ,
Feb 18, 2018 Feb 18, 2018

Copy link to clipboard

Copied

I bought Adobe Illustrator a month ago and I love it, but I was offered free ten images from Adobe Stock. Since the offer was free, I figured it wouldn't hurt, but I really don't need stock images for my business. I'm not going to be using it. I downloaded one free image a month ago just to play around with it. I didn't realize I would suddenly have a membership plan with Adobe Stock. Nothing against the program but it's not something I need at the moment.

Views

455

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Feb 19, 2018 Feb 19, 2018
Hi James,I see your Stock subscription has already been cancelled. Please let us know if you have any additional questions so that we can further assist you.RegardsTwarita

Likes

translate

Translate

Translate
New Here ,
Feb 18, 2018 Feb 18, 2018

Copy link to clipboard

Copied

same issue here

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

Copy link to clipboard

Copied

Hi Konni,

Your Stock subscription has already been cancelled.

Please feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 19, 2018 Feb 19, 2018

Copy link to clipboard

Copied

Hi James,

I see your Stock subscription has already been cancelled. Please let us know if you have any additional questions so that we can further assist you.

Regards

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 22, 2018 Feb 22, 2018

Copy link to clipboard

Copied

same issue here

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 23, 2018 Feb 23, 2018

Copy link to clipboard

Copied

Hi Wilson,

Please see the response to your query here: I tried to cancel my free trial, adobe didn't let me, now I'm being billed $250+

Regards,

Sheena

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 03, 2018 Mar 03, 2018

Copy link to clipboard

Copied

This is annoying. I did a trial for a completely different product, and today I discover that I have been charged for ADOBE STOCK.  I have no interest in Adobe Stock.  How does this happen?  Adobe says I can cancel it... but no reimbursement for something I didn't order.  I see this has happened to others. Adobe must be making a fortune through this unethical behaviour.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

Hi Dr Jay,

Sorry to hear that.

I did go through your account details and noticed that you have signed up for Adobe Stock on 30th January 2018.

If you wish to cancel your Stock subscription, please refer to Cancel your Adobe Stock membership

You may also refer to Support FAQ: How can I contact Adobe for support? for the cancellation and the refund related queries.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

Thank you Twarita, but I did a trial for something else (I think it was Animation).  A sign came up a few times and said I could get something free with Adobe Stock, but it held no interest for me and I kept ignoring it.  I don't know anything about Adobe Stock and not remotely interested in it.  I was only interested in Animation trial, which I let expire.  How could this turn into a subscription with Adobe Stock?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 05, 2018 Mar 05, 2018

Copy link to clipboard

Copied

Please check your private message.

Regards

Twarita

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

Hi there,

The issue has been taken care off and the refund will be processed in 3-5 business days.

Apologies for all the inconvenience caused to you.

Regards,

Sheena

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

Thank you sincerely Sheena. I very much appreciate Adobe refunding this subscription. Thank you for your attention to this 🙂

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 08, 2018 Mar 08, 2018

Copy link to clipboard

Copied

You are welcome!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines