Different look of AI in Library preview and file.

Explorer ,
Nov 07, 2018 Nov 07, 2018

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I've used the Library for image search, found one that my client liked (used the watermarked preview image), but after purchase it seems that the image is different - the pattern that on the preview looked like "chain armor" or "scales" of some kind, in the file is just plain squares. How to check the look of the illustrations to get better, more realistic previews, if the watermarked image is not the same? Can I get a refund?

Images from watermarked previews:

zoom1.jpgA1.jpg

Image purchased:

zoom2.jpgA2.jpg

can You see the difference?

How come, that SQUARES are visibe on preview as rounded "scales"?

How to prevent in future and can my boss contact for the refund?

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Adobe Employee ,
Nov 08, 2018 Nov 08, 2018

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Hello Marcin, sorry for your inconvenience, if you can share adobe id which was used to licensed the asset, we will grant license back to it.

Regards

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Explorer ,
Nov 12, 2018 Nov 12, 2018

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Unfortunately the image was purchased via fotolia - and on their website, the preview was correct.

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Adobe Employee ,
Nov 13, 2018 Nov 13, 2018

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Hi Marcin,

Could you please share the File ID so that we can further assist you?

Regards,

Twarita

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Explorer ,
Nov 13, 2018 Nov 13, 2018

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So, the image name is: Abstract background dark with carbon fiber texture vector illust

ID: 121574478

The refund is no longer needed - we used parts of the image, but still the difference between preview image from library panel and preview from website is significant.

Is there anyway to update the image that is added to library collection?

Or should I just check them on www?

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