Disappointed in Adobe images chat representative

New Here ,
Feb 07, 2018 Feb 07, 2018

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I've been a very good adobe customer over the years.

Very sadden to have cancelled a service only to discover it had started again automatically and was taking funds again from my account.

But what was much worse was that the adobe images chat representative fabricated a number of points to put me in a position to take a DEAL a part refund of 3 to 5 months depending on how much pseudo facts she had come up with. Very very Bad.

Sticking to my guns I was able to speak with the manager who was actually a credit to Adobe and verified my information to be correct, apologised and is refunding a fair amount and cancelling the account. 

2.5 hours of my time wasted and left feeling sad. 

Come on Adobe you are better than this.

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Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

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Hi Sonia,

I apologize for the poor support experience that you've faced but trust me, it is not what Adobe wants to provide you.

I will be sharing this feedback with the concerned team so that we can improvise for further interactions.

Regards,

Sheena

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