do I have rights to photos even when money was return into credit card....

New Here ,
Nov 29, 2017 Nov 29, 2017

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Hi! I buy 3 photos(sigh in monthly package) and pay by credit card. After 2 days of signed in into stock adobe I've cancelled my account. After another 3 days all money was return into my credit card. Question is why ? I need this 3 photos and I don't know what to do. Do I have rights to these photos even when return money?

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Adobe Employee , Nov 30, 2017 Nov 30, 2017
Hi Aneta,Unfortunately, we will not able to provide you with a credit note for the invoice. The invoices are provided for the entire subscription.You may go to the license history and can get the image IDs/proof IDs of your purchases.Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Nov 29, 2017 Nov 29, 2017

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Hi Aneta,

If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of that month's billing period.

For more details, you may refer to  Legal subscription terms | Adobe

I have checked your account details and noticed that you have already downloaded the 3 image credits. The images which are downloaded will always remain in your license history.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Nov 30, 2017 Nov 30, 2017

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Thank you for your answer. I understand that I have rights to these 3 images.

Just one more question. We buy 3 photos for our company and we received invoice for this service.

Now accountancy need credit note for this invoice . Any chance to get this from you ?

Regards,

Aneta

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Adobe Employee ,
Nov 30, 2017 Nov 30, 2017

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Hi Aneta,

Unfortunately, we will not able to provide you with a credit note for the invoice. The invoices are provided for the entire subscription.

You may go to the license history and can get the image IDs/proof IDs of your purchases.

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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