downloaded a tri-fold template and it is not what is as advertised want refund

New Here ,
Jan 12, 2018

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Hello,

I specifically was looking for a tri-fold  blank template which bu the image being shown on the adobe stock site i thought i was purchasing , when i paid the £5.99 for the template all i get instead is a single image with a mock up of a tr-fold with shadows etc .

I could have easily got a tri-fold free template and deleted it

I want a refund please

image attached of what i mean

why si tehre no way to contact a support for a purchae

template-adobe-issue.pngse??

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downloaded a tri-fold template and it is not what is as advertised want refund

New Here ,
Jan 12, 2018

Copy link to clipboard

Copied

Hello,

I specifically was looking for a tri-fold  blank template which bu the image being shown on the adobe stock site i thought i was purchasing , when i paid the £5.99 for the template all i get instead is a single image with a mock up of a tr-fold with shadows etc .

I could have easily got a tri-fold free template and deleted it

I want a refund please

image attached of what i mean

why si tehre no way to contact a support for a purchae

template-adobe-issue.pngse??

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84

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 12, 2018 0
Adobe Employee ,
Jan 12, 2018

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Hi T. H.,

Did you open this file in Photoshop? Maybe I'm not understanding your concern, but the text can be removed in the layers window to match the image on the left in the thumbnail.

EBQ

EBQ

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