Downloaded and Licensed Photo with Odd Quality

New Here ,
Sep 26, 2017 Sep 26, 2017

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I licensed a photo and downloaded it. I tried using it in Photoshop. When I opened the photo, it has a line running horizontally through the center. The top and bottom halves are slightly off from each other, and the bottom half is noticeably lighter than the top half. I deleted the photo and re-downloaded it, same result.

It opens this way in any photo viewer, and Photoshop.

Any thoughts or suggestions? Just a bad picture?

AdobeStock_122974187.jpeg

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correct answers 1 Correct Answer

Adobe Employee , Sep 27, 2017 Sep 27, 2017
Hi Jason,I have downloaded the same image on my end and I agree that the image is corrupted. I have reported the same to our concerned team.I apologize for the trouble you have faced.Also, I have added an image credit to your account so that you can license a different image instead.Let me know if this helps!Feel free to update this thread in case of any additional query.Regards,Twarita

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LEGEND ,
Sep 27, 2017 Sep 27, 2017

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Can you provide the image number so we can have a look?

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New Here ,
Sep 27, 2017 Sep 27, 2017

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#122974187

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Adobe Employee ,
Sep 27, 2017 Sep 27, 2017

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Hi Jason,

I have downloaded the same image on my end and I agree that the image is corrupted. I have reported the same to our concerned team.

I apologize for the trouble you have faced.

Also, I have added an image credit to your account so that you can license a different image instead.

Let me know if this helps!

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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