Downloaded image is not opening as a full image

New Here ,
Sep 24, 2020 Sep 24, 2020

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I used a credit to licence an image and I downloaded both the ai and jpeg formats. When I open the image  both sides of the image are cut off, and not showing the full image, which is no good to me. See example below

 

Sides cut off.jpg

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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I'm guessing you're asking a question about Adobe Stock. so I'll move this to the Stock forum, where I hope you'll get an answer to your question.

 

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Please provide the asset ID number and I can take a look.

EBQ

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Hi,

Thanks for getting back to me on this.
The Asset number is FILE #: 288598728

Many thanks,
Sean.

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New Here ,
Sep 24, 2020 Sep 24, 2020

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Hi,

 

Thanks for getting back to me on this.

The Asset number is FILE #:  288598728

 

Many thanks,

Sean.

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Sorry for the delay in getting back to you. I've confirmed the issue with this file and granted you a replacment license. You'll need to choose a different file.

EBQ

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