Downloaded stock image doesn’t match display

New Here ,
Jun 25, 2018 Jun 25, 2018

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I licenced File # 88111271 (condom catching ramen to water bag). But when I tried to put into illustrator, it turned out to be File # 88111254 (man keep the condom in back pocket)

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correct answers 1 Correct Answer

Adobe Employee , Jun 25, 2018 Jun 25, 2018
Christina,I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here. I will update this thread if we receive the correct file from the contributor.Regards,Twarita

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Adobe Employee ,
Jun 25, 2018 Jun 25, 2018

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Hi Christina,

We apologize for the inconvenience caused to you. Let me get this file checked from the concerned team, I will get back to you once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jun 25, 2018 Jun 25, 2018

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Christina,

Our product team has confirmed that the files are indeed mismatched. So I am adding 1 image license to your account so that you can use it against a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Jun 25, 2018 Jun 25, 2018

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Twarita,

Thanks for your help!

Would the product team be updating the files so that they match?

I would love to use the original image if possible.

Best,

Christina

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Adobe Employee ,
Jun 25, 2018 Jun 25, 2018

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Christina,

I understand your requirement but we do not have the original file as of now. We will get in touch with the concerned contributor regarding the correct profile but at the same time, I would not be able to make a commitment here.

I will update this thread if we receive the correct file from the contributor.

Regards,

Twarita

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