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I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!
Adam,
Sorry for a delay in response.
We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.
I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita
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Hi Adam,
Sorry to hear that you are facing issues with Adobe Stock services.
Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.
Regards,
Twarita
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Thanks, Twarita.
Best,
Adam
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Adam,
Sorry for a delay in response.
We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.
I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Regards,
Twarita