Downloaded vector doesn't match preview

New Here ,
Dec 02, 2018

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I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!

Capture.PNG

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Downloaded vector doesn't match preview

New Here ,
Dec 02, 2018

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I licensed and downloaded a vector (file # 169130135). When I open it, there are a lot of details missing relative to the preview. See below. I'm using Illustrator 22.1 (64-bit) on a Windows 10 workstation. Thanks for your help!

Capture.PNG

Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Dec 02, 2018 0
Adobe Employee ,
Dec 03, 2018

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Hi Adam,

Sorry to hear that you are facing issues with Adobe Stock services.

Let me get this file checked from the product team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Dec 03, 2018 1
New Here ,
Dec 04, 2018

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Thanks, Twarita.

Best,

Adam

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Dec 04, 2018 0
Adobe Employee ,
Dec 10, 2018

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Adam,

Sorry for a delay in response.

We've checked the file at our end and can confirm that the file seems indeed broken. When opened with Illustrator it crashes Ai.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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Dec 10, 2018 0
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