Downloaded Vector image blank when opened

Aug 17, 2020

Copy link to clipboard

Copied

I have downloaded multiple vector files through adobe stock today and the most recent one I have downloaded opens up blank. Now I have illustrator updated to the most current version and I have tried redownloading from a different browser, (currently using chrome but tried edge) The asset # is 

#107765561

 Has someone found a workaround for this?

TOPICS
Licensing

Views

12

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Downloaded Vector image blank when opened

Aug 17, 2020

Copy link to clipboard

Copied

I have downloaded multiple vector files through adobe stock today and the most recent one I have downloaded opens up blank. Now I have illustrator updated to the most current version and I have tried redownloading from a different browser, (currently using chrome but tried edge) The asset # is 

#107765561

 Has someone found a workaround for this?

TOPICS
Licensing

Views

13

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

Copy link to clipboard

Copied

When I downloaded the .ai version of this file and opened it in Illustrator I could see that all of the layers are turned off. The file appears as expected once you turn on the layers. Let me know if this is not the case.

EBQ

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2020 0
Resources
Buy Adobe Stock
Getting Started