• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Downloaded vector image - but it's not the correct image

New Here ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Hi,

I downloaded this image https://stock.adobe.com/uk/images/sommerwiese/116084792?prev_url=detail it's a vector of a blue sky with grass. When I open up my download it's actually a pale green bokeh style background. Completely unrelated to the image I downloaded. I've never had this happen before and it is definitely a problem your end as I've re-downloaded the image and it is always wrong. Anyone know who to contact to rectify this? Thanks!

TOPICS
Account management , Asset Quality , Download

Views

368

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 08, 2021 Jun 08, 2021

Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

Votes

Translate

Translate
Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

Copy link to clipboard

Copied

Hi @nikkiw25631677,

This sometimes happens due to user error when the contributor uploads files to Adobe Stock. I see that the jpeg is the right file but the .ai is not. I will report this to our content team and have granted you a replacement license to choose a different file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

That's very helpful - thank you!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

Hi. I just downloaded #124462200 expecting it to be a vector and it is a really poor quality bitmap. The chat directed me to this post. Can you help me with this?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

What program are you using to view the file?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2021 Jul 13, 2021

Copy link to clipboard

Copied

Hi. I just opened it in Illustrator and it is ok. Not sure why it was
coming into Coreldraw correctly.

Carol Cordova


[PII removed by moderator]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 25, 2021 Aug 25, 2021

Copy link to clipboard

Copied

Hey there, we have the same problem: Image 442617792 is not vector but a pixel file even when choosing vector as download source. Could you please help us, thanks!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

I have the same problem. The wrong image downloaded. What do I do?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 20, 2022 Jul 20, 2022

Copy link to clipboard

Copied

LATEST

This thread is not about having the wrong image downloaded, but about a faulty asset, showing a preview that's different from the actual asset.

 

In all cases, I recommend opening a new thread, posting the asset ID and explaining exactly the problem.

 

I will lock this thread know, as it has been solved.

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started