Downloading images and it is damaged

New Here ,
Jun 30, 2018 Jun 30, 2018

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Good day

Please can someone assist me.  I am merely a business owner who licensed a few stock images I would like to use in my business. 

I downloaded the images but they are merely in JPEG and not IN PNG or any other file format.  Surely if I paid and licensed the images, I should receive them in all formats?

Some of the images do not want to open at all and the error message I receive is that the file has been damaged. 

Surely something is not right here or am I being ignorant and believed that paying for something from a reputable company like ADOBE I will not be screwed over.

I have tried getting some clarity via the support channels but this is absolute ridiculous to navigate through.

Regards

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LEGEND ,
Jul 01, 2018 Jul 01, 2018

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Why would you get them in all formats - genuine question. If you want a PNG you can open the JPEG and save as PNG using Photoshop. However, the JPEG format will have been carefully chosen and optimized. Or are you saying there is a quality issue?

For the damaged files, please give the software you are using to open it, and the exact message.

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Adobe Employee ,
Jul 02, 2018 Jul 02, 2018

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Hi Louise,

In addition to Aandi Inston's reply, I would also like to know the file IDs of the Adobe Stock assets with which you are facing quality issues so that we can further assist you.

Regards,

Twarita

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New Here ,
Jul 02, 2018 Jul 02, 2018

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Thank you, the issues has been sorted.

Much appreciated.

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Adobe Employee ,
Jul 03, 2018 Jul 03, 2018

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Louis,

Glad to hear that your issue got resolved.

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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