DPC credits expires soon

[#1]

I have received this email today:

"Your unused Dollar Photo Club image downloads will expire soon. You may log in to stock.adobe.com to use your credits or learn more about reactivation. For further questions, please contact 800-685-3602.

Sincerely,

The Adobe Stock team"

In my account I have 166 downloads available yet, but they want to delete them if I do not subscribe to a plan.I have paid DPC for several years for those images, and now they can not demand to pay us U$S 30/month to keep my credits.

I am actively subscribing to Adobe Creative Suite for all products. This does not count?

[#2]

I have received this email today:

"Your unused Dollar Photo Club image downloads will expire soon. You may log in to stock.adobe.com to use your credits or learn more about reactivation. For further questions, please contact 800-685-3602.

Sincerely,

The Adobe Stock team"

In my account I have 166 downloads available yet, but they want to delete them if I do not subscribe to a plan.I have paid DPC for several years for those images, and now they can not demand to pay us U$S 30/month to keep my credits.

I am actively subscribing to Adobe Creative Suite for all products. This does not count?

[#3]

The same problem Here!! Please Adobe respect your customer who are from Dollar Photo Club

[#4 · Accepted solution]

Hi Pablo and Daniel,

I would request you to Contact Customer Care so that your account details can be verified and the support agent can help you on the same call.

Please refer Contact Support FAQ: Unable to reach support through the "Contact US" link in case you face troubles connecting to the support.

Regards,

Sheena

[#5]

Hi Sheena.

I have tried with the customer care chat and it is terribly slow. I do not have all day to wait for an answer. My case number is 0221955697

Please, I'll be grateful if you can help me. I think this is not legal, they can not keep my credits if I do not access a subscription. It is at least an extortion, or looks like that.

If Adobe refuse to restore your DPC credits without a subscription they are in breach of your contract with DPC. They are required to honour this as they acquired all the contractual and legal obligations of DPC when they bought Fotolia-DPC.

If this is not respected, I will unsubscribe from the Adobe Cloud and initiate the relevant legal claims.

[#6]

I have already escalated the case to the correct team who will be contacting you back.

Appreciate your patience.

[#7]

Hi,

It seems your issue just got resolved.

Please sign back into your account and check again.

Regards,

Sheena

[#8]

I hadn't checked my stock account for a while and discovered recently that my all my DPC credits had disappeared!

Having contacted support I too have been informed that because I didn't purchase a subscription they can not reactivate them!!

I find this as extortion especially since I checked my emails and I can find no notification from Adobe that my credits were due to expire.

This is frustrating and shows Adobe in a very poor light, especially when support were supposed to escalate my query and revert back. That was over a  week ago 30/8/17 and I'm still waiting to hear from them!

Hoping to get a response to this reply.

[#9]

Hi Eamon,

Can you please share the case number so that I can review it and further help you with the issue?

Regards,

Twarita

[#10]

0222997350

[#11]

I apologise for the poor experience and thanks for sharing the case number. I am looking into this issue and will arrange a callback for you.

Regards,

Twarita

[#12]

Thanks for sorting out my issue.

Much appreciated

regards

Eamon

[#13]

You are welcome!