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Enter payment confirmation password

New Here ,
Jan 13, 2021 Jan 13, 2021

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A 4 year old child accidentally bought a video license. Can I set up to ask for a password when purchasing a license for video, etc.?  Or can I cancel my purchased video license?

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Account management, Licensing

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Adobe Community Professional , Jan 13, 2021 Jan 13, 2021
This is a user to user forum with some participation of Adobe employees. You can't cancel a license. You will need to contact customer support for a possible refund. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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This is a user to user forum with some participation of Adobe employees.

 

You can't cancel a license. You will need to contact customer support for a possible refund. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

 

 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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