Error licensing due to billing account

New Here ,
Apr 09, 2020 Apr 09, 2020

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I have 45 available licenses, but when I attempt to license an image, I get an error that "Your Stock subscription is suspended due to a problem with your billing account" and prompted to update my billing details, but my deatils have been successfully updated with a valid card/account. Has anyone else had this issue? How can I resolve this and redeem my licenses? 

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Account management, Licensing, Plans and purchase

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Adobe Employee ,
Apr 09, 2020 Apr 09, 2020

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Hi bh93,

How long ago did you make the update? If it was recently it can take some time for the suspension to be resolved.

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Well that's the other weird thing. The card it was on was valid, my monthly payments and stuff are still going through, but I went ahead and changed it to another card anyway, and I just tried it again today, and still getting the error. 

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi brownhound93,

There is something unusual about your account. I'm going to recommend that you contact customer care, https://helpx.adobe.com/contact.html, for assistance. Please explain the situation and make sure you get a case number. If you have any trouble getting this figured out please let me know.
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