Error message when purchasing product using Credit

New Here ,
Jun 12, 2021 Jun 12, 2021

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Hello 

I been getting this erro message:

 

"We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service."

 

Can somone please help me ?

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Plans and purchase

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi @Aiden A,

This is an issue I have been tracking. I'm going to look into this for you. It may take a day or two, but we think we know a resolution. I will need your help. What is the status of your Adobe Stock subscription? Have you cancelled it recently? This may be causing your issue.

EBQ

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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I cannot proceed in my investigation without more information from you. Please reply to my last post.

EBQ

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