Error We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

New Here ,
Dec 15, 2018

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As stated in the title i am getting thsi with my acount.

I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.

really upset about lack of support there is on weekends.

Hi J.J,

Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

EBQ

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Error We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

New Here ,
Dec 15, 2018

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As stated in the title i am getting thsi with my acount.

I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.

really upset about lack of support there is on weekends.

Hi J.J,

Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

EBQ

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535

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Dec 15, 2018 1
Adobe Employee ,
Dec 16, 2018

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Hi J. J.,

I'm looking into your issue. Using the Adobe ID you are using here in the forums I can see that your order was placed but your subscription wasn't provisioned correctly. I'm requesting that one of our engineers review your issue and I will update you when I have more information. I have temporarily unblocked you as well.

EBQ

EBQ

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Dec 16, 2018 0
Adobe Employee ,
Dec 17, 2018

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Hi J.J,

Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

EBQ

EBQ

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Dec 17, 2018 1
New Here ,
Apr 13, 2020

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I am getting the same error on a video that I really really need to purchase.  I have tried clearing cache, using different browsers etc.  Chat agent confirms that this particular video has been known to cause issues...It's the 

FILE #: 304810206
Hourglass Sandglass on the background of river
 
THANK YOU for anticipated response.  

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Apr 13, 2020 0
Adobe Employee ,
Apr 13, 2020

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Hi Acer72,

I am sorry you encountered this error. I've attempted to review the case notes but they did not prove helpful. I am going to reach out to my contact on the customer care team to reach out to you for additional information for your case.

 

EBQ

EBQ

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Apr 13, 2020 0
New Here ,
Jun 09, 2020

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Just wanted to update here that adobe continuously gives me this error I have two separate accounts to try to fix this error and you apparently have to call in. I am paying like $100 a month and they got ride of like 150 images on both accounts I have saved up. This company is a humongous scam. Oh and if you need help they work 9-5 so you cant do work if you have issues outside of their scheduled time.

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Jun 09, 2020 0
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