Error We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service.

New Here ,
Dec 15, 2018 Dec 15, 2018

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As stated in the title i am getting thsi with my acount.

I have tried everything, cleared cache relogged and restarded the browser. Nothing seems to work and i can not contact anyone on the weekend for help.

really upset about lack of support there is on weekends.

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correct answers 1 Correct Answer

Adobe Employee , Dec 17, 2018 Dec 17, 2018
Hi J.J,Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.EBQ

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Adobe Employee ,
Dec 16, 2018 Dec 16, 2018

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Hi J. J.,

I'm looking into your issue. Using the Adobe ID you are using here in the forums I can see that your order was placed but your subscription wasn't provisioned correctly. I'm requesting that one of our engineers review your issue and I will update you when I have more information. I have temporarily unblocked you as well.

EBQ

EBQ

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Hi J.J,

Your subscription provisioning has been fixed. Please update this thread if you continue to have issues.

EBQ

EBQ

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New Here ,
Apr 13, 2020 Apr 13, 2020

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I am getting the same error on a video that I really really need to purchase.  I have tried clearing cache, using different browsers etc.  Chat agent confirms that this particular video has been known to cause issues...It's the 

FILE #: 304810206
Hourglass Sandglass on the background of river
 
THANK YOU for anticipated response.  

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Adobe Employee ,
Apr 13, 2020 Apr 13, 2020

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Hi Acer72,

I am sorry you encountered this error. I've attempted to review the case notes but they did not prove helpful. I am going to reach out to my contact on the customer care team to reach out to you for additional information for your case.

 

EBQ

EBQ

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New Here ,
Jun 09, 2020 Jun 09, 2020

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Just wanted to update here that adobe continuously gives me this error I have two separate accounts to try to fix this error and you apparently have to call in. I am paying like $100 a month and they got ride of like 150 images on both accounts I have saved up. This company is a humongous scam. Oh and if you need help they work 9-5 so you cant do work if you have issues outside of their scheduled time.

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