Error when attempting to purchase credit packs or Extended license

New Here ,
Aug 17, 2020

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We tried 2 different credit cards, 2 different browsers, and 2 different computers. Cache and cookie were cleared. Regardless, we still get an error that reads: "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help." This happens when both attempting to purchase a credit pack or when trying to purchase an extended license for a photo.

Hi j-lighting,

We cannot tell you why you would be getting this error. If you have already confirmed that your payment information is correct on https://account.adobe.com and confirmed that all is in order with your financial institution then you can contact our customer care team for assistance. https://helpx.adobe.com/contact.html  

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Error when attempting to purchase credit packs or Extended license

New Here ,
Aug 17, 2020

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We tried 2 different credit cards, 2 different browsers, and 2 different computers. Cache and cookie were cleared. Regardless, we still get an error that reads: "We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help." This happens when both attempting to purchase a credit pack or when trying to purchase an extended license for a photo.

Hi j-lighting,

We cannot tell you why you would be getting this error. If you have already confirmed that your payment information is correct on https://account.adobe.com and confirmed that all is in order with your financial institution then you can contact our customer care team for assistance. https://helpx.adobe.com/contact.html  

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Licensing

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58

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Aug 17, 2020 0
Adobe Employee ,
Aug 17, 2020

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Hi j-lighting,

We cannot tell you why you would be getting this error. If you have already confirmed that your payment information is correct on https://account.adobe.com and confirmed that all is in order with your financial institution then you can contact our customer care team for assistance. https://helpx.adobe.com/contact.html  

EBQ

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Aug 17, 2020 0
New Here ,
Aug 18, 2020

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Thanks, EBQ.

 

This was resolved after talking to an Adobe representative on the phone as suggested.

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Aug 18, 2020 1
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